Dear Members,
I wish to express my heartfelt gratitude to our employees for their dedicated service and to you, our members, for your patience and flexibility during this challenging time. The COVID-19 pandemic has required us to change how we do things, but our commitment to serving you safely, affordably, and reliably remains unwavering.
As of this writing, Hood River County has been approved to begin Phase 1 of Gov. Kate Brown’s reopening plan. At Hood River Electric Cooperative, we are monitoring the pandemic to determine how quickly to ease back into more normal operations.
Our lobby will remain closed to walk-in visitors until we are confident we can keep employees and members safe. Our employees will continue to maintain social distancing at work, use personal protective equipment and disinfect surfaces as recommended by the Centers for Disease Control.
We know you rely on us for safe, reliable, and affordable electric and internet service. Equally important is the safety and well-being of our employees. Thank you for your patience as we work to balance these priorities. Our team has done an admirable job of adjusting to this new environment. We miss being together and we miss seeing those of you who are regular visitors to our office, but we know this is necessary for now.
As always, if you need to report an outage or other emergency related to your electric or internet service, please call (541) 354-1233 for assistance 24 hours a day, seven days a week. You can also email nonemergency requests to us. Our internet service department is available for email also.
We encourage you to follow us on social media for the latest updates. We’re on Facebook, Twitter, and Instagram as @HRECCoop. If you sign up for email billing, we will include you in email announcements about changes in operations.
The spread of COVID-19 has changed how we interact, but it will not change our commitment to serving you. Thank you for your understanding and support.
Sincerely,
Libby Calnon
General Manager