Internet
Wireless internet uses towers located in strategic places around the Hood River Valley to transmit data to antennae mounted on individual homes and businesses. Each individual service connects to one tower to transmit and receive data. Wireless service is available in most locations in the valley.
Fiber optic internet describes how we get the internet from us to you. Fiber optic cable is a cable that uses light to transmit information instead of the old method of using electricity. Once the fiber optic cable gets to your house/business, it is converted to the more widely adopted Cat5 cable to get the service inside your house.
Maybe. The truth is that some places are not conducive to run our wire. If we are able to move the router, the charge is normally between $25 to $75 depending on how long it will take. Give us a call to get some more information.
If you believe that your router may be having issues, give us a call or fill out our Contact Us form and we will take a look at your account. If we believe that the router may be the issue, a new router can be provided by us or you may purchase your own.
In most cases you can use your own router. You will just need to call us and get a couple pieces of information to put into the router. Keep in mind that we will not have the troubleshooting capabilities that we normally would have if you used our router.
If we provided your router before November 2021, give us a call and we can get it updated. If you have gotten a router from us since November 2021, download our Hood River Co-op WiFi app and change it any time you want. You can still give us a call and we can change it for you.
By resetting your router, you removed the settings that we put in that allow it to connect to our system and get your specific settings. You will need to bring your router into our office and have us reprogram it.
Yes, we currently block ports 25, 8080, and 8443.
Yes! We provide up to 2 emails per account. If you would like more emails please give our office a call for pricing.
See if anything else is using the internet and turn them off. Game consoles and computers downloading updates can saturate your entire service. If that does not help you may need to restart your router, just disconnect the power from the router for about 10 seconds then plug it back in. If your internet is still slow, give us a call and we can help you troubleshoot your service.
Phone
You can use the existing wiring in your house. You will just need to make sure that you disconnect from CenturyLink at the point of demarcation. If you need assistance with this give us a call and we can walk you through the process if you are comfortable, or we can schedule a technician to go on-site and assist.
Yes! We are able to move all local numbers to our service.
VoIP, or Voice over IP, refers to how we get our voice service to you. Our voice service runs over our internet network instead of the older copper phone cables. This allows us to provide a more higher call quality while also being more consistent in most situations.
We do not provide a phone with our voice service. You will need to provide a phone.
To access your voicemail use the star code *98 and then follow the prompts. For help setting up your voicemail, please refer to our Residential Voice Quick Start Guide.